At Azrin Fashion Gallery, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied, we offer a straightforward refund and returns policy to address your concerns. Please read the terms below carefully.

1. Eligibility for Returns

You may return a product if:

• The item is defective or damaged upon delivery.
• The item is not as described or the wrong product was sent.
• The item remains unused, in its original condition, and includes all original tags, packaging, and accessories.

2. Conditions for Returns

• Returns must be initiated within 7 days of receiving the product.
• Proof of purchase (order confirmation or receipt) is required.
• Items purchased during sales or promotional offers are not eligible for return unless they are defective.

3. Non-Returnable Items

The following items are not eligible for returns:

• Cosmetics, undergarments, or personal care items due to hygiene reasons.
• Items damaged due to misuse or negligence.
• Customized or personalized products.

4. Return Process

To initiate a return:

1. Contact our customer support team at info@azrinfashiongallery.com or call 01317259209 with your order details and reason for return.
2. Pack the item securely in its original packaging.
3. Ship the product to the return address provided by our team. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged product).

5. Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 7-10 business days to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

• If you prefer an exchange instead of a refund, please indicate this when initiating the return.
• Exchanges are subject to product availability.

7. Damaged or Defective Products

• If you receive a damaged or defective product, notify us within 48 hours of delivery.
• Provide photos or videos as evidence to help us resolve the issue quickly.

8. Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact us:
📞 Phone: 01317259209
📧 Email: info@azrinfashiongallery.com

We value your trust and are committed to ensuring a hassle-free shopping experience at Azrin Fashion Gallery.